Refund Policy

8.         Cancellations

8.1. Under the Consumer Contracts Regulations 2013 you have a cancellation

period of 14 days in which you can change your mind (this is known as the cooling

off period).  You have 14 days after the day we email you to confirm we accept your

order in which to cancel the contract. However, once we have completed the

Services you cannot change your mind, even if the period is still running. If you

cancel after we have started the Services, you must pay us for the Services provided

up until the time you tell us that you have changed your mind. This means that if you

request that the therapy starts during the cancellation period you can still cancel

within the 14 day period but you will have to pay us for the therapy sessions which

have taken place.

8.2. To ensure our high standards in our treatment for our clients, we recommend

that therapy sessions occur on a regular basis. We will agree their frequency with

you we ask you to commit to this. Since we lose money if an appointment is

cancelled on short notice if,  after the cooling off period has expired, you wish to

cancel an appointment you must give us at least one week notice (for example, if

you wish to cancel an appointment on a Monday you must notify us on Monday of

the previous week). Cancellations of appointments made with less than a week

notice will result in a cancellation fee equal to the cost of the missed session

(Cancellation Fee). If you fail to attend a therapy session without notice you will be

charged the Cancellation Fee.